iOS Troubleshooting Guide

Need Help Installing?

Find solutions to common iOS installation issues below.

🔗

"Install button does nothing"

The install link only works in Safari browser.

  1. 1Copy the website URL
  2. 2Open Safari on your iOS device
  3. 3Paste the URL and navigate to the install section
  4. 4Tap the Install button again
🔐

"Untrusted Developer"

You need to manually trust the developer certificate.

  1. 1Go to Settings → General → VPN & Device Management
  2. 2Find the developer certificate (enterprise profile)
  3. 3Tap on it and select "Trust"
  4. 4Return to the home screen and open MultiSpace
⚙️

"Developer Mode not enabled"

Developer Mode must be enabled on iOS 16+ devices.

  1. 1Go to Settings → Privacy & Security
  2. 2Scroll down and find Developer Mode
  3. 3Toggle it ON
  4. 4Your device will prompt you to restart — confirm and restart
  5. 5After restart, confirm enabling Developer Mode
⏰

"App expires or cannot open"

The enterprise certificate may have expired. Contact support for a fresh install link.

  1. 1Delete the expired app from your device
  2. 2Contact our support team via live chat below
  3. 3We will provide a new install link
  4. 4Reinstall following the installation guide — your data is safe

Still having issues?

Our support team is available to help you get MultiSpace running.

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